FAQ'S

WHAT CURRENCY DO YOU USE?

All prices are in USD. You can change the currency by clicking on the Flag icon of your country on the top right corner of the screen beside the cart icon

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

USDA Permit to Import Plants and Plant Products (Permit Number: 537-22-22-09558) Regulated by 7 CFR 319.37. Country of Origin: Germany
CDTFA: 200406720-00001

SEEDS
(Shipped from Germany via Deutschepost / DHL)

GERMANY - $2.00 (up to 500g). Registered mail is optional (add $3.00. Total $5.00)

  • For orders above 500g, please contact us for shipping prices.
  • Delivery is 2-5 business days AFTER the order has been processed (1-5 business days)
  • Bearbeitungszeit (1-5 Werktage). Versandzeit (2-5 Werktage)
  • Bulk / Wholesale orders take longer to process and deliver.

EU - $3.50 (up to 500g). Registered mail is optional (add $3.97. Total $7.47)

  • For orders above 500g, please contact us for shipping prices.
  • Delivery is 2-7 business days AFTER the order has been processed (1-5 business days)
  • Bulk / Wholesale orders take longer to process and deliver.

USA - $3.50 (up to 1 pound). Tracking is optional (add $3.97. Total $7.47)

  • Delivery via Airmail can take anywhere from 6 business days (I shipped it on 1/28/22 (Fri). Arrived in Frankfurt on 2/1/22 (Mon), was there for 4 business days and finally arrived at ISC NY on 2/7/22 (Mon). This was a one packet item destined for California) to 21 business days or more AFTER the order has been processed (1-5 business days). Everything depends on customs (probably turtle pace inspections), COVID, the understaffed USPS and especially how large the package is.
  • Shipping over 1 lb. requires a Phytosanitary Certificate which is costly and takes time to process because each seed packet has to be inspected and has to be shipped within 14 days after being inspected, otherwise, the certificate is no longer valid.
  • Please contact us if you require more than 1 lb. or split the packages into 1 lb. packages.
  • I did contact the USDA customs office and they said they inspect packages on a first come, first serve basis and cannot give me a time frame as to how fast they can process the inspections.
  • If you really need the package fast, we can ship it via FedEx International Economy (the cheapest) which costs $149.66 for 1 lb. from Germany and arrives in 6 days.
  • Bulk / Wholesale orders take longer to process and deliver.

REST OF THE WORLD - $4.75 (up to 500g). Tracking is optional (add $8.72. Total $7.47).

  • Our USDA permit is only for the USA therefore it is the buyers responsibility to know which seeds or plants are allowed in their country. 
  • Bulk / Wholesale orders take longer to process and deliver.

Please email us with any problems before leaving feedback and please read the SEED GUIDE instructions on our website especially if you are new to gardening. It is more detailed and takes a few minutes to read or print. Please do not rely solely on the “Cliff Notes” version of the sowing instructions in the description (if any). Unfortunately, we only speak English so if you email me us in Deutsch, you will get a google translated response which will probably only confuse you.

SEED COUNT: If you see measurements like grams/ounces etc., it means the seed count is an APPROXIMATE. Scales are not completely accurate.

All seeds are shipped from Germany. Seeds marked DE-ÖKO-006, means it is Organic aka Non GMO and has passed through rigorous testing here. Some seeds will come in a “pelleted” form which means it is coated for better handling (usually seeds that are super tiny), “multi-pelleted” (several seeds in one pellet) or a “Pure Seed” form which means it has gone through a difficult cleaning process to improve the quality and germination of the seed.

To save the buyer money and due to USDA inspections, most seeds are packaged in a bubble mailer and ziploc. We do not include planting instructions but it is available on our website. It is quite long, detailed and heavy if included. PLEASE, PLEASE READ the planting instructions. If a plant has specific requirements such as temperature, light, etc., it will be included here in the description and can also be found on the internet. 

The time taken for perennial seeds to germinate varies from species to species. Some take a few weeks or months while others need up to 2 years. Not all seeds germinate at the same time and most species DO NOT have a 100% germination rate. Some species need to be chilled, scarified or soaked in water in order to germinate. This applies to several species of vines, trees, shrubs, tropicals and large seeds. 

Seeds of perennials can be fickle. Seeds that normally germinate quickly may not do so, and supposedly dormant seeds may germinate rapidly. It is wise to keep pots or trays of seeds for a year after the expected germination date.

Some seeds may come packaged in german (you will know based on the picture posted) but rest assured it will be labeled in English when you receive it.

FRAGRANCES / PERFUMES
(Shipped from the USA)   

USA - Flat rate shipping of $6.95 for all fragrances to the US. Tracking number is included in the price.

  • Delivery is 2-4 business days AFTER the order has been processed.

INTERNATIONAL: Shipping rates start at $18.00.

  • Delivery is 10-14 business days AFTER the order has been processed (1-5 business days). Delivery times may also depend on your country’s location.

US ONLY: These products can only be shipped to the USA

  • You should receive "US ONLY" products in about 2-4 days after being processed.

ALL OTHER PRODUCTS
(Shipped from around the world)

USA: Free shipping

EUROPE - $5.00 Flat rate. 

REST OF THE WORLD - $7.00 Flat rate. 

All orders are processed within 2-5 business days. The carrier we use depends on your location and the fastest available service.

We source products from all over the world. Due to a high demand on several products, the delivery time can take anywhere from 10 to 15 business days AFTER the order has been processed, however, you may receive your items much earlier. 

All orders are shipped with tracking numbers so you can track them every step of the way!

All seeds are shipped together. Plant products are shipped separately. Perfumes are shipped separately. All other products are shipped separately.

Packages may be faced with delays beyond our control such as customs, holidays, weekends or postal delays. 

Do not hesitate to contact us with any problems. Thank you :)

RETURN POLICY:
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel.

Please note: If your package is on it's way, you must wait for it to arrive and return it before receiving a refund.

CANCELLATIONS?
Orders that have not been shipped can be cancelled.

INCORRECT ADDRESS?
We can manually correct the address if the order has not been shipped. Please use the "Contact Us" page. Unfortunately, once it has been shipped, it is out of our hands and we cannot issue refunds in this case.

HOW LONG DOES SHIPPING TAKE?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-15 business days.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We will be happy to assist in any way we can. We do receive a large number of emails.If you wish to get a prompt response please attach your order number and address the problem clearly.